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Client Relationship & Account Manager

Bongo Live is a fast growing mobile telecommunications service provider based in Dar es Salaam with a presence across more than multiple African markets (www.bongolive.co.tz). Our unique service provides enterprises the ability to reach customers...
Bongo Live is a fast growing mobile telecommunications service provider based in Dar es Salaam with a presence across more than multiple African markets (www.bongolive.co.tz). Our unique service provides enterprises the ability to reach customers across Africa directly via sms, ussd & airtime. Bongo Live has been named a Forbes Africa top 20 technology startup and has also been featured on Al-Jazeera, BBC Africa and ChoiceFM.

ABOUT THE POSITION:
1. This is a full time or part time position
2. Location - Dar es Salaam, Tanzania
3. Open to all genders
4. Involves managing a portfolio of international and local clients, developing relationships and building business partnerships

THIS POSITION IS FOR YOU IF:
1. You like to communicate and interact with different people and preferably know multiple languages
2. You pay attention to details
3. You are very comfortable using online and mobile tools
4. You are comfortable working with numbers
5. You get work done quickly and independently without much supervision
6. And you are driven to succeed

WHAT WILL YOU DO ON A DAILY BASIS:
1. You will talk to new and follow up with existing clients via email, chat or phone
2. You will work with team members to solve client problems
3. You will offer new and existing services to clients
4. You will discuss progress with your team members
5. You will assist to create proposals

OTHER BENEFITS:
1. You can possibly travel outside Tanzania to attend conferences

Only qualifying candidates will be contacted.

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Sales & Marketing - Internship/Practical Training

Bongo Live is a fast growing mobile telecommunications service provider based in Dar es Salaam with a presence across more than 15 African markets (www.bongolive.co.tz). Bongo Live's unique service provide enterprises the ability to reach...
Bongo Live is a fast growing mobile telecommunications service provider based in Dar es Salaam with a presence across more than 15 African markets (www.bongolive.co.tz). Bongo Live's unique service provide enterprises the ability to reach customers across Africa directly via sms. Bongo Live has been named a Forbes Africa top 20 technology startup and has also been featured on Al-Jazeera, BBC Africa and ChoiceFM.

If you are seeking a company that is professional, fun, fast paced and provides a chance to learn skills beyond your role then you've found your match. We are seeking young, talented and energetic individuals to promote our services and solicit customers. Aside from sales you would also be expected to manage the client relationship and ensure that the necessary work across the various marketing channels gets completed. 

Candidates must be technology and mobile savvy, understand the local Tanzanian/Dar es Salaam market very well, and be able to grasp new concepts in a relatively short time.  Candidates must be extremely good communicators and be able to clearly explain abstract concepts persuasively. 

Other requirements:
•	Ability to work in a fast-paced team environment
•	Work independently and flexibly beyond job description
•	Swahili and English fluency required
•	Experience in a sales, business development, marketing is a plus
•	Technology knowledge/experience preferred
•	Creativity & Humor a plus
•	Location - Dar es Salaam

Answer the following questions when submitting your application (ENGLISH OR SWAHILI) :

1. You need to check in on 3 customers today: A car dealer who is friendly but doesn't make a lot of money, a restaurant that is brand new and a wedding planner who has a terrible attitude but who gets a lot of work. Who do you visit first, second and third, and why?

Unatakiwa kuwatebelea wateja watarajiwa watatu 3 kwa siku moja ya Leo. 
1) Muuzaji wa magari ambaye ni mpole na anaogea vizuri na wateja wake.
2) Mmiliki wa restaurant iliyofunguliwa karibuni.
3) Mwandaa Harusi na shuguli mbali mbali , ambaye ni mkali na mbishi, lakini anapata biashara nyingi.
A) Tafadhali andika utaanza kuonana na nani wa kwanza,wapili  na watatu
B) Andika sababu ambayo uchukua uamuzi huo.

2. You are told by your manager that he has a friend who has a fashion boutique and is willing to better understand how digital marketing can help him. He is a potential customer. What are the next 3 things you will do? 

Unaagizwa na Meneja wako wa masoko ana rafiki , mmiliki wa fashion boutique na angependa kujua zaidi kuhusu digital marketing na itakavyo saidia Kukuza biashara yake. Yeye ni Mteja mtarajiwa na anapenda kutumia Digital Marketing. Andika hatua tatu ambazo utachukua, andika kwa fasaha, na kuleweka?

3. In the middle of a presentation you are making on the benefits of SMS marketing, a potential customer stops you and says "All my clients use smartphones and the Internet. We don't need SMS". How will you respond?

Fikiria unatoa presentation kuhusu benifits of SMS marketing, na katikati ya presentation Mteja mtarajiwa anakusimamisha  na kusema " wateja wangu wote  wanazo smatphones na internet. Hatuhitaji SMS. Je wewe utafanya nini?

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Software Engineer - Backend - Javascript - PHP

Our company is a fast growing telecommunications and cloud services provider based in Dar es Salaam with a presence across more than 15 African markets. Our unique service provides enterprises the ability to reach customers across Africa for sms,...
Our company is a fast growing telecommunications and cloud services provider based in Dar es Salaam with a presence across more than 15 African markets. Our unique service provides enterprises the ability to reach customers across Africa for sms, ussd, airtime and other services. Our company has been named a Forbes Africa top 20 technology startup and has also been featured on Al-Jazeera, BBC Africa and ChoiceFM.

As a Software Engineer, you will be working on projects and building features used by enterprises across the continent and beyond everyday. The work is challenging, fast-paced and always changing. You have strong analytical skills, are committed to quality, have a collaborative work ethic and cutting edge coding skills.

The successful candidate will report to technical project manager and will work with the other engineers to build robust products to support substantial growth over the next three years. S/he will specifically be responsible for development pertaining to sms, ussd, airtime, ivr, chatbots, mobile KYC products and other platforms.

ABOUT THE POSITION:
1. This is a full time or part time position
2. Location - Dar es Salaam, Tanzania
3. Open to all genders
4. Involves software development on new and existing products.

THIS POSITION IS FOR YOU IF:
-A Bachelors degree or equivalent degree in the I.T field would be preferred, but not required. Your code portfolio/projects is as important, if not more, as academic qualifications
-Ability to translate software requirements to working products and to effectively collaborate with colleagues who do not necessarily have technical backgrounds
-Experience using Javascript Frontend / Backend, Python and PHP; 
-A minimum of 2+ years of experience using a SQL database.
-Experience with Frameworks – ExpressJS, Node.js, Django, CodeIgniter, Yii
-Integration experience with HTTP, XML, SOAP, JSON and other APIs
-Very comfortable with Git versioning control and Git development workflows. 
- Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
- A multi-tasker with the ability to wear many hats in a fast-paced environment. Personal qualities of integrity, credibility, and dedication to the Bongo Live mission.

WHAT WILL YOU DO ON A DAILY BASIS:
- Work closely with project managers and other engineers to implement versatile solutions to software projects within tight deadlines. 
- Embrace emerging standards while promoting best practices in order to complete assigned software development tasks
- Proactively communicate issues with team members and update project management tools/trackers.
- Actively draft technical documentation for the projects with which you work, doing so with online collaborative tools.
- Manage your own time, and work well both independently and as part of a team.
- Collaborate with mobile operators and other vendor technical teams

How To apply:
- Apply Online: http://careers.bongolive.co.tz
- Qualifying candidates shall be contacted.
- References must be provided.

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Software Engineer - Internship - JS/Java/PHP

Bongo Live is a fast growing tech startup based in Dar es Salaam but with a presence across more than 15 African markets. Our unique service provides enterprises the ability to reach customers across Africa using sms, ussd, airtime and other...
Bongo Live is a fast growing tech startup based in Dar es Salaam but with a presence across more than 15 African markets. Our unique service provides enterprises the ability to reach customers across Africa using sms, ussd, airtime and other services. Our company has been named a Forbes Africa top 20 technology startup and has also been featured on Al-Jazeera, BBC Africa and ChoiceFM.

As a Software Engineer - Intern, you will be working on projects and building features used by enterprises across the continent and beyond everyday. The work is challenging, fast-paced and always changing. You have strong analytical skills, are committed to quality, have a collaborative work ethic and cutting edge coding skills.

The successful candidate will report to the Technical Project Manager and will work with other engineers to build robust products to support substantial growth over the next three years. S/he will be assigned a mini-project to complete pertaining to SMS, USSD, Airtime, IVR, Chatbots, Mobile KYC products and other platforms.

ABOUT THE POSITION:
1. This is a full time or part-time position for up to 3 months
2. Location - Dar es Salaam, Tanzania
3. Open to all genders
4. Involves software development on a mini-project that builds on existing products.

THIS POSITION IS FOR YOU IF YOU:
-Are pursuing a Bachelor's Degree or equivalent Degree in Computer Science / Engineering field. - Your code portfolio/projects is as important, if not more, as academic qualifications
- Possess the ability to translate software requirements to working products and to effectively - collaborate with colleagues who do not necessarily have technical backgrounds
- Have experience using Javascript Frontend / Backend and / or PHP and / or Java (Android); 
- Have experience using Frameworks such as – ExpressJS, CodeIgniter, Yii, Android SDK
- Have Integration experience with HTTP, XML, SOAP, JSON and other APIs
- Are very comfortable with Git versioning control and Git development workflows.
- Have a good grasp of using docker, docker compose and docker hub
-Possess excellent communication and relationship building skills with an ability to prioritise, negotiate, and work with a variety of internal and external stakeholders
-Are a multi-tasker with the ability to wear many hats in a fast-paced environment. Personal qualities of integrity, credibility, and dedication to the Bongo Live mission.

WHAT WILL YOU DO ON A DAILY BASIS:
- Work closely with project managers and other engineers to implement versatile solutions to complete your mini-projects.
- Embrace emerging standards while promoting best practices in order to complete assigned software development tasks.
- Proactively communicate issues with team members and update project management tools/trackers.
- Actively draft technical documentation for the projects with which you work, doing so with online collaborative tools.
-Manage your own time, and work well both independently and as part of a team.

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Technical Support & Customer Service Rep

Bongo Live is a fast growing mobile telecommunications service provider based in Dar es Salaam with a presence across more than 15 African markets (www.bongolive.co.tz). Bongo Live's unique service provide enterprises the ability to reach...
Bongo Live is a fast growing mobile telecommunications service provider based in Dar es Salaam with a presence across more than 15 African markets (www.bongolive.co.tz). Bongo Live's unique service provide enterprises the ability to reach customers across Africa directly via sms. Bongo Live has been named a Forbes Africa top 20 technology startup and has also been featured on Al-Jazeera, BBC Africa and ChoiceFM.

If you are seeking a company that is professional, fun, fast paced and provides a chance to learn skills beyond your role then you've found your match. 

We are seeking a candidate to handle technical support queries regarding our mobile and web software and liase with team members to resolve issues. . 

Requirements:
•	Excellent written and oral fluency in English & Swahili
•	Technical qualifications in computer science, computer engineering, telecoms or related field.
•	Experience in software development / networking.
•	Experience in a customer relations, sales or customer support role (preferred)
•	Ability to work independently and flexibly beyond job description
•	Quick Learner and ability to think on your feet
•	Ability to work in a fast-paced team environment and manage subordinates
•	Technology savvy & comfortable with online services
•	Patient, calm under pressure and highly organized
•	Location - Dar es Salaam, Tanzania

Responsibilities:
•	Handle customer queries & requests
•	Perform tests to replicate customer issue
•	Provide timely customer support for any issues faced.
•	Perform regular client follow ups
•	Work with team members to ensure client issue is resolved 
•	Keep detailed records of requests
•	Communicate with customers via email
•	Providing management with feedback

Only qualifying candidates will be contacted.

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Writer & Social Media Administrator

Bongo Live is a Mobile & Digital advertising company based in Dar es Salaam (www.bongolive.co.tz). Bongo Live's unique service provides advertisers targeted access to individuals on the mobile and on the web.  Bongo Live also handles...
Bongo Live is a Mobile & Digital advertising company based in Dar es Salaam (www.bongolive.co.tz). Bongo Live's unique service provides advertisers targeted access to individuals on the mobile and on the web.  Bongo Live also handles complete social media and digital campaign management for companies. Bongo Live was recently named a Forbes Africa top 20 technology startup company.  Bongo Live has also been featured on ChoiceFM, Al-Jazeera & BBC Africa.

If you are seeking a company that is professional, fun, fast paced and provides a chance to learn skills beyond your role then you've found your match. We are seeking talented writers and communications professional that are very active on social media channels (Facebook, Twitter, LinkedIn, blogs, G+, Instagram). 

Requirements:
•	Excellent written and oral fluency in English and Swahili
•	Quick Learner and ability to think on your feet
•	Creative
•	Ability to work in a fast-paced team environment
•	Work independently and flexibly beyond job description
•	Experience in marketing, PR, communications or related jobs.
•	Location - Dar es Salaam

Responsibilities:
•	Developing and writing content for social media
•	Managing social media profiles
•	Engaging with people on social media networks
•	Responding to queries and comments
•	Developing new strategies and promotions to increase awareness and engagement

Also answer the following questions with your application:
1. In the middle of a presentation you are making on the benefits of digital marketing, a potential customer stops you and says "None of my clients use smartphones or the Internet. This will not help us". How will you respond?

2. A cosmetics brand is introducing a new line of hair care products. How might they use digital marketing/social media to launch and promote them. Give a sample campaign/promotion. What mediums/networks would they use?

3. Write 3 sample facebook posts and tweets that you might use on social media for the cosmetics brand in number 2.

4. links to pages(Facebook/twitter) that you've managed

5. Your twitter account

Qualifying candidates shall be contacted.
References must be provided.