Apply for Technical Support & Customer Service Rep
Description
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Bongo Live is a fast growing mobile telecommunications service provider based in Dar es Salaam with a presence across more than 15 African markets (www.bongolive.co.tz). Bongo Live's unique service provide enterprises the ability to reach customers across Africa directly via sms. Bongo Live has been named a Forbes Africa top 20 technology startup and has also been featured on Al-Jazeera, BBC Africa and ChoiceFM. If you are seeking a company that is professional, fun, fast paced and provides a chance to learn skills beyond your role then you've found your match. We are seeking a candidate to handle technical support queries regarding our mobile and web software and liase with team members to resolve issues. . Requirements: • Excellent written and oral fluency in English & Swahili • Technical qualifications in computer science, computer engineering, telecoms or related field. • Experience in software development / networking. • Experience in a customer relations, sales or customer support role (preferred) • Ability to work independently and flexibly beyond job description • Quick Learner and ability to think on your feet • Ability to work in a fast-paced team environment and manage subordinates • Technology savvy & comfortable with online services • Patient, calm under pressure and highly organized • Location - Dar es Salaam, Tanzania Responsibilities: • Handle customer queries & requests • Perform tests to replicate customer issue • Provide timely customer support for any issues faced. • Perform regular client follow ups • Work with team members to ensure client issue is resolved • Keep detailed records of requests • Communicate with customers via email • Providing management with feedback Only qualifying candidates will be contacted.
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